Please apply if you know how to use your initiative and a computer. Training will be given.
Summary of the vacancy role:
• To provide a point of contact for Audiology/ Hearing Aid patients and other key contacts by manning the Audiology telephone and email systems as well as face to face contact.
• To provide full administrative and clerical support to the Audiologist.
• To assist the clinical staff occasionally when required, for example acting as a distractor during hearing tests.
• Be responsible for the smooth running of the service Administrative functions.
• To assist the clinicians with ad hoc administrative tasks as required.
• To provide a high quality and efficient reception service for the Audiology Clinic, answering the telephone and emails.
• Dealing with patients in a prompt, polite and courteous manner.
• To be responsible for the administration of the department appointment systems and databases including booking and changing patient appointments using Google calender, Square and NOAH.
• To complete and record all patient appointment outcomes including sending further appointments or DNA letters where the patient failed to attend in a timely manner.
• To provide telephone cover and message forwarding for the Audiologist.
• To use NOAH Audiology system in order to view, review and communicate Audiological information to appropriate and relevant colleagues and contribute to ongoing NOAH maintenance.
• Organising, collecting and returning Healthcare records.
• To maintain impeccable communications between clinician and 3rd parties.
• Taking minutes at Audiology/other relevant meetings.
• Collecting, opening and sorting incoming mail and posting outgoing mail.
• Ensuring that clinics are prepared in advance, making sure records, clinic lists and outcome documentation is made available, in good time, prior to the clinic.
• Ensuring complete patient confidentiality at all times.
• To be responsible for organising patient transport, translators and other services as required by patients when required.
• To liaise with the Audiologist in organising staff training and annual leave requests so that disruption to clinics and patients is kept to an absolute minimum.
• Assist in maintaining the department Outlook/ Square/ Google diary/ Social Media management system.
• To assist with departmental audits where necessary.
• During busy clinics, advising patients when necessary where there may be a wait and ensuring that they are kept informed throughout any extended delays.
• To be responsible for receiving, unpacking and sorting post such as hearing aidsand responding to patient enquiries as to their repairs whilst maintaining the department log.
• Monitoring daily trends.
• Ordering stationary and clinical stock and ensuring stationery stock levels are maintained.
• Drafting replies to routine correspondence for signature by the Audiologist as required.
• Responding to telephone, postal and personal requests for hearing aid batteries and hearing aid sundry items.
• Responding to requests from UK Audiology Departments and hospitals for patient information/transferee data following the correct data protection and confidentiality regulations/policies.
• To be aware of the difficulties faced by hard of hearing / deaf persons and to use appropriate communication tactics when dealing with such persons whilst demonstrating a high level of patience and empathy.
• To ensure the clinic and clinic equipment is kept clean, tidy and fully stocked in line with company policy.
• To liaise with departments within the NHS, community health services and external organisations as required.
• Other ad hoc administrative tasks as directed by the Audiologist.
• To work as part of a team to ensure that all aspects of the clinic’s administrative procedures are adhered to in a timely, efficient and professional manner.
• Ensuring that customer care and the departments service delivery standards are achieved at all times.
• To ensure that patient requirements are dealt with in an efficient and timely manner.
• To have a sound understanding of own limitations and boundaries.
• To ensure that all patient related contact is properly recorded and kept up to date.
• To be able to deal with and identify with patient concerns and enquiries and to deal with any issues efficiently and promptly.
• To deal with patients sympathetically but assertively whilst having a sound understanding of when to escalate a patients concerns to a senior member of staff.
• Able to manage own workload and work unsupervised when needed.
• To adhere to all health and safety, clinical governance, confidentiality, and government policies that apply to the department including the mandatory training policy.
Studied BSc Audiology at the University of Bristol, then Hearing Sciences at Anglia Ruskin University and earned her Master's Degree in Human Communication at University College London. She has a wealth of experience diagnosing hearing pathologies and fitting hearing aids from manufacturers such as Phonak, Oticon, Bernafon, Unitron, Signi
Studied BSc Audiology at the University of Bristol, then Hearing Sciences at Anglia Ruskin University and earned her Master's Degree in Human Communication at University College London. She has a wealth of experience diagnosing hearing pathologies and fitting hearing aids from manufacturers such as Phonak, Oticon, Bernafon, Unitron, Signia (formally Siemens) and Starkey. She manages our team and makes sure all our professional backgrounds work together to help support your hearing goals.
Check out her contribution to an article on WebMD about protecting your hearing while using Headphones.
She is a BACP qualified and accredited Integrative Counsellor and previously worked at Mind in Hackney, City & Waltham Forest as part of their Psychological Therapies team. She is able to offer sessions in either BSL or spoken English and has a strong understanding of the Deaf community due to coming from a Deaf family. She is also a NRCP
She is a BACP qualified and accredited Integrative Counsellor and previously worked at Mind in Hackney, City & Waltham Forest as part of their Psychological Therapies team. She is able to offer sessions in either BSL or spoken English and has a strong understanding of the Deaf community due to coming from a Deaf family. She is also a NRCPD Registered BSL Interpreter and member of ASLI. She ensures the mental health of our patients is at it's optimum level to receive hearing loss treatment and management. She works out of her own clinic, Signs of Change and can be booked below.
Malayna graduated from the University of West England. She consults the board from her experience as a Social Worker in Local Councils in South East London. She believes in the importance of having a personal connection to life-long holistic physical and mental health.
Mathilda has been a Registered Nurse for over 30 years providing care in the community to our most vulnerable and elderly patients. With broad experience in diagnostic nursing, she provides extensive knowledge to our team.
With 10 years’ experience working with children and teenagers and specialist training in art and play therapy, young people choose how they want to express themselves in counselling sessions, empowering them to take the lead in their own healing process. Pippa has worked in a number of settings: schools, mental health charity Place2Be and
With 10 years’ experience working with children and teenagers and specialist training in art and play therapy, young people choose how they want to express themselves in counselling sessions, empowering them to take the lead in their own healing process. Pippa has worked in a number of settings: schools, mental health charity Place2Be and now in her own private practice. Pippa has recently carried out in-depth research into the therapeutic impact of yoga on behalf of UCL and the Anna Freud Centre and runs yoga for self-care groups with vulnerable teenagers.
Pippa has worked in service support for 16 years so will be sure to make you feel settled here at our clinic. Pippa is a trainee beautician also carrying out beautician's services.
Sarah trained as an Audiologist 21 years ago. She has worked in the NHS Audiology & ENT clinic environments, as well as Private Audiology prescribing hearing aids and supporting patients through Aural rehabilitation using Hearing Therapy & Tinnitus Therapy techniques.
At Clearly Hearing, we have a passion for prevention as well as cure! We're here for examination, diagnosis, treatment and ongoing wellness for your hearing if you're a musician or require hearing protection for your hobbies such as shooting, DJing or even swimming.
Members of our team are British Sign Language trained and has had a lot of experience working in NHS hospitals developing Individual Treatment Plans accommodating to the more complex needs of patients with more severe or long-term and congenital hearing losses.
Sometimes there are obstacles to coming into a clinic, but help is still available. Our doctors can meet you over a secure internet connection. Same-day appointments are available!
We are adapting to a new way of working since the COVID-19 pandemic so our services are currently limited as we develop new, safer ways of practice.
Hearing Therapy, Tinnitus Therapy, Hearing Aids, Cognitive Tests and Speech in Noise Tests, will be delivered by an experienced Audiologist
Use Discount APP1 at checkout to recieve a £35 discount for our first 100 new customers.
Our new range of Hearing Wear will be on full display via all social media platforms from January 2021. If you feel you can't hear in background noise and you're not ready for heating aids. This is the product for you, we are also looking for brand ambassadors, look out for this opportunity coming soon!
Clinic Address: 3 Tintagel Gardens, East Dulwich, London, SE22 8HS, England, United Kingdom & Clinic Address: 23 Hunsdon Rd, New Cross, London, SE14 5RD
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VAT Registration number: 358 2732 78
Company Number: 12874024