Hearing Aid Repair and Reprogramming
We have the equipment to re-programme or adjust hearing aids sourced from all the manufacturers (Phonak, Unitron, Widex, Oticon, Starkey, GNResound, Signia, Bernafon). If your hearing solution no longer seems to provide as much benefit as it used to, it's quite possible that it requires service and adjustment.
The Process of Our Hearing Aid Repair Service
Losing a hearing aid can be upsetting. The repair process will undoubtedly be something you are not looking forward to but do not worry, we have got you covered.
Each hearing aid needs to be configured uniquely since each person's hearing function is unique. Our team will bare this in mind when repairing your device and will work with you to ensure the configuration is perfect. When you get your hearing aid back, it will be good as new- that much is for sure!
Step 1: We focus on the cause of the damage
Our hearing aid repair service starts with assessing the broken device. Earwax and humidity are two of the most common things that might harm your hearing aids. Earwax accumulation over time is unavoidable, but it can sometimes be rectified with some simple cleaning.
Your hearing aids may also sustain harm if you expose them to humidity, such as by submerging them in water or leaving them in your car on a day with high humidity or downpours. So, our first goal would be to check the source of the damage and establish if either of these two issues are at play or whether the issue is due to a malfunction or faulty part.
Step 2: We complete a full clean of the device, then monitor to see if the issue persists
Cleaning your hearing aids should always be the first step if you are facing a problem with them. We will try a deep clean, with subsequent drying of the device and see if the problem persists.
If the problem is still occurring, the second action we may take is to change the hearing aid batteries- we will remove the old batteries and swap them out for new ones. If the device is still not working correctly, we will move to the next step in order to further investigate. If the issue is not persisting, then great, you can get back to using your hearing aid!
Step 3: We check your device warranty
If it’s not working, we need to dig inside. However, before we can open anything up, you need to be sure that your device is still under the warranty period. If not, we will need to charge an initial check-up amount after we check everything thoroughly and might charge more for the parts that we replace in the process. Our hearing aid repair service technician will run diagnostics and find the issue during this process, and will only charge for parts that are 100% necessary.
Hearing Aid Repair and Reprogramming
Book a 15-minute online telehealth appointment so that we can discuss your hearing aid issues and arrange drop-off or courier delivery of your hearing aids for repair.
Our skilled team can also service most hearing equipment, including providing a microphone check and a full diagnostic review using the manufacturer's approved software. Hearing aids from Boots, Specsavers, Scrivens, Hidden Hearing, Amplifon, Hearing Supermarket, Wholesale Hearing, Pocket Hearing and Hearingaidsdirect.com can be adjusted at our clinic.
Most problems that patients experience with their hearing equipment generally can often be simple and resolved at our clinic by your audiologist.
If the hearing instrument is not possible to repair onsite, we can arrange repairs with all major manufacturers. We can assist those who have equipment that is both in and out of warranty, providing quotes if applicable.
Additional features of our Hearing Aid Repair Service:
We provide audiologist support
When you come to us complaining about your hearing aid, we might ask you to consult with our audiologist first. This will enable us to potentially resolve your issue then and there on the spot.
However, there are situations when the issue is not possible to handle without proper tools. That will be the only time we may request that you leave the device with us for a few days.
We provide a loan hearing aid
During the period when your personal hearing devices are undergoing repairs, we will offer you temporary replacement hearing aids. We will try our best to provide you with the closest match to your current hearing aid. Don't worry, we won't leave you hanging!
Our healthcare professionals are registered members of:
