Hearing aids, being the marvels of technology they are, provide immense value to individuals with hearing loss. However, as with many gadgets, there might be times they require a touch-up or a fix. If you’ve made a hearing aid repair appointment, here’s how you can prepare and what you can anticipate.

 

1. Preparing for the Appointment

a. Detail the issues:
Jot down any specific problems you’ve encountered, from static noises, distortions, or even if the device won’t power on. The clearer you can describe the issue, the better.

b. Identify your hearing aid:
If this is your first time at Clearly Hearing, it’s crucial for you to either inform us about the make and model of your hearing aid or, if possible, send photos of it from multiple angles. This helps the professionals understand what they’ll be working with.

c. Have your purchase and warranty details handy (if you have them):
Always ensure you have your warranty and purchase documents available. Repair warranties can be a boon, covering the costs of certain types of repairs. Remember to check the specifics of your warranty beforehand.

d. Cleaning and maintenance:
Give your hearing aids a soft cleaning to rid them of any earwax or debris using a cloth or a specialized cleaning tool. You can purchase cleaning kits from our clinic, which will help you maintain your hearing aids in top shape.

e. Pack necessary components and extras:
Bring along all parts of your hearing aids, including batteries, external parts, and their case  or charger. It’s also wise to pack spare batteries (if you need them).

 

2. What to Expect During the Appointment

a. Professional assessment:
Our skilled technician will begin by asking about the issues you’ve faced. They’ll conduct a detailed examination of the hearing aid to understand the root cause.

b. Immediate minor fixes:
Some problems, like blocked speakers or microphones, can be sorted out on the spot. This might involve cleaning or replacing some components.

c. Advanced testing:
For intricate issues, advanced tools will be employed to pinpoint the problem. This could mean checking for software malfunctions or internal damage.

d. Possible shipment for repairs:
If your hearing aid problem can’t be tackled in our facility, we might have to send it to the manufacturer or a repair lab. In this scenario, we will discuss potential costs (if not covered under repair warranties) and how long it will take.

e. Temporary solutions:
In case your hearing aid is shipped out for repairs, you might need a replacement for the interim. We do offer hearing aid loans, but there’s a cost of £54 per hearing aid for a fortnight.

 

3. Post-Appointment

a. Adhere to provided advice:
It’s vital to follow any guidelines or instructions shared during your appointment to ensure the longevity of your hearing aids.

b. Regularly check-in:
It’s beneficial to book regular appointments, even if your hearing aids seem fine. This proactive step ensures they’re always functioning at their best.

 

Conclusion

Maintaining the optimal performance of your hearing aids is crucial for your auditory experience. Knowing how to prepare for a repair appointment and what to anticipate can save you time and ensure your device gets the best care possible.